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Privacy Statement

The Government is committed to protecting your online privacy and the confidentiality of personal information you may provide while interacting with us on the eService’s portal. This policy seeks to clarify our efforts and activities on the subject of privacy and related topics.

Collection of Personal Information

No personally identifiable information is automatically collected about visitors who simply browse the eService’s web portal or who download information from it. The Government does not release any information about the collection of IP addresses to any third party, except under court order, subpoena or as required by law.

The web servers for this portal maintain logs of user activity in order to help us manage the portal. Information stored in these logs does not identify you personally. The logs store such things as the domain name and IP address from which you accessed this portal; the type of browser and operating system you used; the date and time you accessed our portal; the pages you visited; and the country or region of the world from which you accessed this portal.

Government staff may use this information to monitor how many visitors, where the visitors are located, which parts of our web portal are of most interest to visitors, and other facts that will help us improve the web portal and the services we offer.

Personal Information Received

The Government values your use of this portal and your feedback. If you participate in a survey or send us an e-mail, your email address and the other information you volunteered will be collected for evaluation purposes. You may be required to furnish additional information in order to access the service requested. The additional information collected will be no more

specific  than  if  you  were  requesting  the  service  by  any  other  means,  including  by  telephone  or  an  in -person  visit  to  a Government facility. We may share this information with another government agency or organization where necessary to facilitate the provision of the service requested or as required to be disclosed by law, subpoena or court order.

We provide information about your accounts or other personally identifiable data to third parties only when the information is necessary to complete a transaction you initiated, or when the law, court order or subpoena requires disclosure. We may share the aggregate (statistical) information with third parties without reference to individual information.

Security of Your Personal Information

While no web site can protect itself against all eventualities, every effort is made to protect any sensitive personal information you give us. We will not rent, sell or give away any information identifying you individually (name, address, phone number, etc.) to a third party for marketing or mailing list purposes without your permission. We will also not disclose details associated with your chosen mode of payment, except for purposes related to such mode of payment transaction, or with your permission, or as required by law.

Public Record

It is important for you to understand that business conducted with Government, as well as with regional administrative bodies, becomes public record. Public records as defined by law, and not made confidential under any other law, may be posted for electronic access through this web portal. This includes Government permits and/or licenses that you have applied for, and requests for a Government service. These records have long been open for public inspection by anyone requesting them in person, by mail or by telephone at the appropriate Government office.

Who to Contact

If you have any questions or concerns about these terms and conditions and privacy polic y or about the eService’s in general, you may contact the Government of Ghana, National Information Technology Agency (NITA) at:

E-Service’s Support Team

National Information Technology Agency     
3rd Floor, Ministry of Communucations Office Complex
Abdul Diof Road, Ridge. Accra

PMB, Ministries Post Office - Accra

Mail:  eservice’s

Tel:   +233- 0299012022​/0302-661777

Fax:   0302-661800​​

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